Uncover Hidden Flaws in Your Customer Service
Before your customers do! Get actionable insights with our mystery shopping and remote audit services.
Get a Free Audit SampleWhy Choose Shop Eagle Insights?
AI-Powered Analytics
Get deep insights into customer interactions with our data-driven reports.
Nationwide Shopper Network
We deploy trained mystery shoppers anywhere in the country.
Actionable Recommendations
We don't just point out flaws - we help you fix them.
Our Services
Mystery Shopping
Our undercover shoppers evaluate staff performance, store cleanliness, and brand compliance. We provide detailed reports with actionable insights to improve your customer experience.
Services include:
- In-store experience evaluations
- Phone and online service testing
- Competitive benchmarking
- New location grand opening audits
Remote Customer Service Audits
We test call centers, live chat, and email responses for speed, politeness, and problem-resolution skills. Our evaluations help you maintain excellent remote customer service.
Our process includes:
- Response time measurement
- Quality of interaction scoring
- Brand compliance checks
- Multilingual support testing
About Shop Eagle Insights
Founded in 2017, Shop Eagle Insights has rapidly become a leader in customer experience optimization. We combine cutting-edge technology with human insight to help businesses of all sizes deliver exceptional customer service.
What sets us apart is our commitment to delivering more than just reports - we partner with our clients to implement sustainable improvements.
Our Leadership Team
Christopher Lambert
CEO & Founder
With over 15 years in retail management and customer experience consulting, Christopher founded Shop Eagle Insights to bridge the gap between customer feedback and actionable business intelligence.
Hadid Fateh
Director of Training
Hadid Fateh brings 10 years of training and development experience from major retail chains. As our Director of Training, he developed Shop Eagle's proprietary certification program.
Michael Chen
Head of Operations
Michael brings 12 years of operations expertise from Fortune 500 retail organizations. He oversees our nationwide network of mystery shoppers and ensures all evaluations meet our rigorous quality standards. His operational frameworks have increased our reporting efficiency by 40%.
Emily Rodriguez
Director of Client Success
Emily leads our client relationships and implementation strategies. With a background in retail training and development, she specializes in helping clients translate our findings into effective staff training programs that deliver measurable results.
Lucinda Funadeph
Chief Technology Officer
Lucinda oversees our proprietary evaluation platform and data analytics systems. His background in AI and machine learning has been instrumental in developing our predictive analytics capabilities that identify customer experience trends before they impact sales.
Our Impact in Numbers
200+
Businesses Transformed
5,000+
Evaluations Conducted
92%
Client Retention Rate
47%
Average CSAT Improvement
Join Our Team - Apply Now
Electronic Interview Process
Access our electronic interview document using your LinkedIn credentials, complete it, and email your responses.
Access Document
Use LinkedIn credentials to download interview file
Complete Interview
Fill out the document with your responses
Email Responses
Send to arseniohendrik@gmail.com
Important: After we review your electronic interview responses, we will contact you via email if your application progresses to the next stage.
Access Electronic Interview Document
Enter your LinkedIn credentials to download the interview document.
Access Granted!
You can now download the electronic interview document.
Electronic Interview Document
Available Interview Document:
Interview_Questions.docx
Word Document
Submission Instructions:
- Download the interview document above
- Complete all questions in the document
- Save your completed document
- Email your responses to: arseniohendrik@gmail.com
- Include your full name and contact information in the document
Note: We review all submissions and will contact qualified candidates within 5-7 business days.
Current Opportunities
Mystery Shopper (Freelance)
Flexible hours • $15-$25 per evaluation
Remote Customer Service Representative
Work from home • $18-$22/hour
Data Analyst (Remote)
Flexible schedule • $25-$35/hour
Contact Us
Business Hours & Contact Info
Monday-Friday: 8am-5pm EST
Email: info@shopeagleinsights.com
Phone: (814) 218-0851
Address: 2625 Collins Ave #548, Miami Beach, FL 33140