Uncover Hidden Flaws in Your Customer Service
Before your customers do! Get actionable insights with our mystery shopping and remote audit services.
Get a Free Audit SampleWhy Choose Shop Eagle Insights?
AI-Powered Analytics
Get deep insights into customer interactions with our data-driven reports.
Nationwide Shopper Network
We deploy trained mystery shoppers anywhere in the country.
Actionable Recommendations
We don't just point out flaws - we help you fix them.
Our Services
Mystery Shopping
Our undercover shoppers evaluate staff performance, store cleanliness, and brand compliance. We provide detailed reports with actionable insights to improve your customer experience.
Services include:
- In-store experience evaluations
- Phone and online service testing
- Competitive benchmarking
- New location grand opening audits
Remote Customer Service Audits
We test call centers, live chat, and email responses for speed, politeness, and problem-resolution skills. Our evaluations help you maintain excellent remote customer service.
Our process includes:
- Response time measurement
- Quality of interaction scoring
- Brand compliance checks
- Multilingual support testing
About Shop Eagle Insights
Founded in 2017, Shop Eagle Insights has rapidly become a leader in customer experience optimization. We combine cutting-edge technology with human insight to help businesses of all sizes deliver exceptional customer service. Our team of retail veterans, data scientists, and customer experience specialists work together to provide actionable recommendations that drive real business growth.
What sets us apart is our commitment to delivering more than just reports - we partner with our clients to implement sustainable improvements. From boutique retailers to national chains, we've helped over 200 businesses transform their customer interactions into competitive advantages.
Our Leadership Team
Christopher Lambert
CEO & Founder
With over 15 years in retail management and customer experience consulting, Christopher founded Shop Eagle Insights to bridge the gap between customer feedback and actionable business intelligence. His innovative approach to mystery shopping has been featured in Retail Today and Customer Experience Magazine.
Michael Chen
Head of Operations
Michael brings 12 years of operations expertise from Fortune 500 retail organizations. He oversees our nationwide network of mystery shoppers and ensures all evaluations meet our rigorous quality standards. His operational frameworks have increased our reporting efficiency by 40%.
Emily Rodriguez
Director of Client Success
Emily leads our client relationships and implementation strategies. With a background in retail training and development, she specializes in helping clients translate our findings into effective staff training programs that deliver measurable results.
Lucinda Funadeph
Chief Technology Officer
Lucinda oversees our proprietary evaluation platform and data analytics systems. His background in AI and machine learning has been instrumental in developing our predictive analytics capabilities that identify customer experience trends before they impact sales.
Hadid Fateh
Director of Training
Hadid Fateh brings 10 years of training and development experience from major retail chains. As our Director of Training, he developed Shop Eagle's proprietary certification program that ensures consistent, high-quality evaluations across our network. His innovative approach to adult learning has reduced shopper training time by 30% while improving evaluation accuracy.
A Chicago native and graduate of Howard University's business program, Hadid specializes in multicultural customer experience evaluation. He frequently speaks at retail industry conferences about inclusive customer service practices.
Our Impact in Numbers
200+
Businesses Transformed
5,000+
Evaluations Conducted
92%
Client Retention Rate
47%
Average CSAT Improvement
Our Methodology
Shop Eagle Insights employs a proprietary 360° evaluation framework that examines every customer touchpoint:
- Pre-Visit Analysis: We review your brand standards and customer journey maps
- Multidimensional Evaluation: Our shoppers assess both observable behaviors and emotional impact
- Data Synthesis: Advanced analytics identify patterns and priority areas
- Actionable Reporting: Clear, prioritized recommendations with implementation guidance
- Continuous Improvement: Follow-up evaluations track progress and ROI
Join Our Team
Mystery Shopper (Freelance)
Evaluate stores and submit detailed reports on customer service quality. Flexible hours, work in your local area.
Requirements:
- Attention to detail
- Strong observational skills
- Smartphone with camera for documentation
- Ability to follow guidelines precisely
Compensation: $15-$25 per evaluation + reimbursements
Remote Customer Service Representative
Provide exceptional customer support via phone, email, and live chat for our clients' businesses. This is a fully remote position.
Key Responsibilities:
- Handle customer inquiries and resolve issues professionally
- Maintain accurate records of customer interactions
- Escalate complex cases to appropriate departments
- Meet or exceed customer satisfaction metrics
- Participate in regular training sessions
Compensation: $18-$22/hour + performance bonuses
Data Analyst (Remote)
Compile audit data into actionable insights. Create reports and recommendations for clients.
Requirements:
- Proficiency in Excel/Google Sheets
- Basic SQL knowledge preferred
- Strong presentation skills
- Analytical mindset
Compensation: $25-$35/hour based on skills
Apply Now
Contact Us
Business Hours & Contact Info
Monday-Friday: 8am-5pm EST
Email: info@shopeagleinsights.com
Phone: (814) 218-0851
Address: 2625 Collins Ave #548, Miami Beach, FL 33140